{"id":1543,"date":"2026-09-03T16:29:22","date_gmt":"2026-09-03T21:29:22","guid":{"rendered":"https:\/\/nft.lanacional.pe\/?page_id=1543"},"modified":"2026-09-03T18:57:27","modified_gmt":"2026-09-03T23:57:27","slug":"libro-de-reclamaciones","status":"publish","type":"page","link":"https:\/\/lanacional.pe\/en\/libro-de-reclamaciones\/","title":{"rendered":"Libro de Reclamaciones"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"1543\" class=\"elementor elementor-1543\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-16767ec5 e-flex e-con-boxed e-con e-parent\" data-id=\"16767ec5\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-4c5b46c3 e-con-full e-flex e-con e-child\" data-id=\"4c5b46c3\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-82ea811 elementor-widget elementor-widget-text-editor\" data-id=\"82ea811\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>LA NACIONAL<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7524f6e3 elementor-invisible elementor-widget elementor-widget-heading\" data-id=\"7524f6e3\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;slideInUp&quot;,&quot;_animation_mobile&quot;:&quot;none&quot;,&quot;_animation_delay&quot;:0}\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Libro de  Reclamaciones<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-675d7a elementor-invisible elementor-widget elementor-widget-text-editor\" data-id=\"675d7a\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeInUp&quot;,&quot;_animation_mobile&quot;:&quot;none&quot;,&quot;_animation_delay&quot;:100}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Conforme a lo establecido en el C\u00f3digo de Protecci\u00f3n y Defensa del Consumidor, contamos con un Libro de Reclamaciones a tu disposici\u00f3n para que puedas registrar tu queja o reclamo acerca de alg\u00fan pedido o transacci\u00f3n realizada.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-392e9724 elementor-invisible elementor-widget elementor-widget-text-editor\" data-id=\"392e9724\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeInUp&quot;,&quot;_animation_mobile&quot;:&quot;none&quot;,&quot;_animation_delay&quot;:100}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>\u00daltima actualizaci\u00f3n:\u00a0<strong>julio 2026<\/strong><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-cf50a49 e-flex e-con-boxed e-con e-parent\" data-id=\"cf50a49\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-2f6dc1e elementor-widget elementor-widget-html\" data-id=\"2f6dc1e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t\t<link rel=\"preconnect\" href=\"https:\/\/fonts.googleapis.com\">\r\n<link rel=\"preconnect\" href=\"https:\/\/fonts.gstatic.com\" crossorigin>\r\n<link href=\"https:\/\/fonts.googleapis.com\/css2?family=Montserrat:wght@400;500;600;700;800&display=swap\" rel=\"stylesheet\">\r\n<style>\r\n  .ln-claims-book, .ln-claims-book *{ box-sizing: border-box; }\r\n\r\n  .ln-claims-book{\r\n    --pink: #FF00CC;\r\n    --ink: #1a1a1a;\r\n    --ink-soft: #5c5c5c;\r\n    --line: #e4e2df;\r\n    --paper: #ffffff;\r\n    --field-bg: #fafafa;\r\n    --error: #c0392b;\r\n\r\n    all: initial;\r\n    display: block;\r\n    margin: 0;\r\n    background: var(--paper);\r\n    color: var(--ink);\r\n    font-family: \"Montserrat\", \"Segoe UI\", Helvetica, Arial, sans-serif;\r\n    font-size: 16px;\r\n    line-height: 1.6;\r\n    -webkit-font-smoothing: antialiased;\r\n  }\r\n\r\n  .ln-claims-book .wrap{\r\n    max-width: 1250px;\r\n    margin: 0 auto;\r\n    padding: 2.5em 1.5em 4em;\r\n  }\r\n\r\n  .ln-claims-book h1{\r\n    font-family: \"Montserrat\", sans-serif;\r\n    font-size: 1.3em;\r\n    font-weight: 700;\r\n    margin: 0 0 0.6em;\r\n    color: var(--ink);\r\n  }\r\n\r\n  .ln-claims-book .intro{\r\n    color: var(--ink-soft);\r\n    font-size: 0.95em;\r\n    max-width: 68ch;\r\n    margin: 0 0 2em;\r\n  }\r\n\r\n  .ln-claims-book fieldset{\r\n    border: 1px solid var(--line);\r\n    border-radius: 0;\r\n    padding: 1.5em;\r\n    margin: 0 0 1.75em;\r\n  }\r\n\r\n  .ln-claims-book legend{\r\n    font-size: 0.85em;\r\n    font-weight: 700;\r\n    color: var(--ink);\r\n    padding: 0 0.5em;\r\n  }\r\n\r\n  .ln-claims-book .field-row{\r\n    display: grid;\r\n    grid-template-columns: 1fr 1fr;\r\n    gap: 1em;\r\n    margin-bottom: 1em;\r\n  }\r\n\r\n  .ln-claims-book .field-row.single{\r\n    grid-template-columns: 1fr;\r\n  }\r\n\r\n  .ln-claims-book .field{\r\n    display: flex;\r\n    flex-direction: column;\r\n    gap: 0.4em;\r\n  }\r\n\r\n  .ln-claims-book label{\r\n    font-size: 0.82em;\r\n    font-weight: 600;\r\n    color: var(--ink);\r\n  }\r\n\r\n  .ln-claims-book .hint{\r\n    font-size: 0.75em;\r\n    color: var(--ink-soft);\r\n    font-weight: 400;\r\n    margin-top: -0.15em;\r\n  }\r\n\r\n  .ln-claims-book input[type=\"text\"],\r\n  .ln-claims-book input[type=\"email\"],\r\n  .ln-claims-book input[type=\"tel\"],\r\n  .ln-claims-book input[type=\"number\"],\r\n  .ln-claims-book input[type=\"date\"],\r\n  .ln-claims-book select,\r\n  .ln-claims-book textarea{\r\n    font-family: \"Montserrat\", sans-serif;\r\n    font-size: 0.9em;\r\n    color: var(--ink);\r\n    background: var(--field-bg);\r\n    border: 1px solid var(--line);\r\n    padding: 0.65em 0.75em;\r\n    width: 100%;\r\n    outline: none;\r\n    transition: border-color 0.15s ease;\r\n  }\r\n\r\n  .ln-claims-book input:focus,\r\n  .ln-claims-book select:focus,\r\n  .ln-claims-book textarea:focus{\r\n    border-color: var(--pink);\r\n  }\r\n\r\n  .ln-claims-book input:disabled{\r\n    color: var(--ink-soft);\r\n    background: #f2f2f2;\r\n  }\r\n\r\n  .ln-claims-book textarea{\r\n    min-height: 5em;\r\n    resize: vertical;\r\n  }\r\n\r\n  .ln-claims-book .phone-field{\r\n    display: flex;\r\n  }\r\n\r\n  .ln-claims-book .phone-prefix{\r\n    display: flex;\r\n    align-items: center;\r\n    padding: 0 0.75em;\r\n    background: #f2f2f2;\r\n    border: 1px solid var(--line);\r\n    border-right: none;\r\n    font-size: 0.9em;\r\n    color: var(--ink-soft);\r\n  }\r\n\r\n  .ln-claims-book .phone-field input{\r\n    border-left: none;\r\n  }\r\n\r\n  .ln-claims-book .radio-group{\r\n    display: flex;\r\n    gap: 1.5em;\r\n    flex-wrap: wrap;\r\n  }\r\n\r\n  .ln-claims-book .radio-option{\r\n    display: flex;\r\n    align-items: center;\r\n    gap: 0.5em;\r\n    font-size: 0.9em;\r\n    color: var(--ink);\r\n    font-weight: 500;\r\n  }\r\n\r\n  .ln-claims-book input[type=\"radio\"],\r\n  .ln-claims-book input[type=\"checkbox\"]{\r\n    accent-color: var(--pink);\r\n    width: 1em;\r\n    height: 1em;\r\n  }\r\n\r\n  .ln-claims-book .checkbox-row{\r\n    display: flex;\r\n    align-items: center;\r\n    gap: 0.6em;\r\n    font-size: 0.88em;\r\n    color: var(--ink-soft);\r\n    margin-top: 0.5em;\r\n  }\r\n\r\n  .ln-claims-book .amount-field{\r\n    display: flex;\r\n  }\r\n\r\n  .ln-claims-book .amount-prefix{\r\n    display: flex;\r\n    align-items: center;\r\n    padding: 0 0.75em;\r\n    background: #f2f2f2;\r\n    border: 1px solid var(--line);\r\n    border-right: none;\r\n    font-size: 0.9em;\r\n    color: var(--ink-soft);\r\n  }\r\n\r\n  .ln-claims-book .amount-field input{\r\n    border-left: none;\r\n  }\r\n\r\n  .ln-claims-book .legal-notes{\r\n    font-size: 0.78em;\r\n    color: var(--ink-soft);\r\n    margin: 0 0 1.75em;\r\n    padding-left: 1.1em;\r\n  }\r\n\r\n  .ln-claims-book .legal-notes li{\r\n    margin-bottom: 0.5em;\r\n  }\r\n\r\n  .ln-claims-book .submit-btn{\r\n    display: inline-block;\r\n    background: var(--pink);\r\n    color: #ffffff;\r\n    border: none;\r\n    font-family: \"Montserrat\", sans-serif;\r\n    font-weight: 700;\r\n    font-size: 0.92em;\r\n    padding: 0.85em 2.2em;\r\n    cursor: pointer;\r\n    transition: opacity 0.15s ease;\r\n  }\r\n\r\n  .ln-claims-book .submit-btn:hover{ opacity: 0.88; }\r\n\r\n  .ln-claims-book .form-status{\r\n    margin-top: 1em;\r\n    font-size: 0.85em;\r\n    color: var(--ink);\r\n    display: none;\r\n  }\r\n\r\n  .ln-claims-book .form-status.visible{\r\n    display: block;\r\n  }\r\n\r\n  .ln-claims-book .form-status.error{\r\n    color: var(--error);\r\n  }\r\n\r\n  @media (max-width: 560px){\r\n    .ln-claims-book .field-row{ grid-template-columns: 1fr; }\r\n  }\r\n<\/style>\r\n\r\n<div class=\"ln-claims-book\">\r\n  <div class=\"wrap\">\r\n  \r\n    <form id=\"ln-claim-form\" novalidate>\r\n\r\n      <fieldset>\r\n        <legend>Hoja de reclamaci\u00f3n<\/legend>\r\n        <div class=\"field-row single\">\r\n          <div class=\"field\">\r\n            <label for=\"ln-fecha-registro\">Fecha de registro<\/label>\r\n            <input type=\"text\" id=\"ln-fecha-registro\" disabled>\r\n          <\/div>\r\n        <\/div>\r\n        <div class=\"field-row single\">\r\n          <div class=\"field\">\r\n            <label for=\"ln-local\">Identificaci\u00f3n del local *<\/label>\r\n            <select id=\"ln-local\" required>\r\n              <option value=\"\" selected disabled>Selecciona uno...<\/option>\r\n              <option value=\"Miraflores (La Mar)\">Miraflores (La Mar)<\/option>\r\n              <option value=\"Chacarilla\">Chacarilla<\/option>\r\n              <option value=\"Puruchuco\">Puruchuco<\/option>\r\n              <option value=\"La Rambla\">La Rambla<\/option>\r\n              <option value=\"Santa Anita\">Santa Anita<\/option>\r\n              <option value=\"MegaPlaza\">MegaPlaza<\/option>\r\n            <\/select>\r\n          <\/div>\r\n        <\/div>\r\n        <div class=\"field-row\">\r\n          <div class=\"field\">\r\n            <label for=\"ln-razon-social\">Raz\u00f3n Social<\/label>\r\n            <input type=\"text\" id=\"ln-razon-social\" disabled>\r\n          <\/div>\r\n          <div class=\"field\">\r\n            <label for=\"ln-ruc\">RUC<\/label>\r\n            <input type=\"text\" id=\"ln-ruc\" placeholder=\"Informaci\u00f3n pendiente\" disabled>\r\n          <\/div>\r\n        <\/div>\r\n        <div class=\"field-row single\">\r\n          <div class=\"field\">\r\n            <label for=\"ln-direccion-local\">Direcci\u00f3n<\/label>\r\n            <input type=\"text\" id=\"ln-direccion-local\" placeholder=\"Informaci\u00f3n pendiente\" disabled>\r\n          <\/div>\r\n        <\/div>\r\n      <\/fieldset>\r\n\r\n      <fieldset>\r\n        <legend>Identificaci\u00f3n del consumidor reclamante<\/legend>\r\n        <div class=\"field-row\">\r\n          <div class=\"field\">\r\n            <label for=\"ln-nombre\">Nombre completo *<\/label>\r\n            <input type=\"text\" id=\"ln-nombre\" required>\r\n          <\/div>\r\n          <div class=\"field\">\r\n            <label for=\"ln-domicilio\">Domicilio *<\/label>\r\n            <input type=\"text\" id=\"ln-domicilio\" required>\r\n          <\/div>\r\n        <\/div>\r\n        <div class=\"field-row\">\r\n          <div class=\"field\">\r\n            <label for=\"ln-tipo-doc\">Documento de identidad *<\/label>\r\n            <select id=\"ln-tipo-doc\" required>\r\n              <option value=\"\" selected disabled>Selecciona un documento<\/option>\r\n              <option value=\"DNI\">DNI<\/option>\r\n              <option value=\"Carn\u00e9 de Extranjer\u00eda\">Carn\u00e9 de Extranjer\u00eda<\/option>\r\n              <option value=\"Pasaporte\">Pasaporte<\/option>\r\n            <\/select>\r\n          <\/div>\r\n          <div class=\"field\">\r\n            <label for=\"ln-numero-doc\">N\u00famero de documento *<\/label>\r\n            <input type=\"text\" id=\"ln-numero-doc\" required>\r\n          <\/div>\r\n        <\/div>\r\n        <div class=\"field-row\">\r\n          <div class=\"field\">\r\n            <label for=\"ln-email\">Email *<\/label>\r\n            <input type=\"email\" id=\"ln-email\" required>\r\n          <\/div>\r\n          <div class=\"field\">\r\n            <label for=\"ln-telefono\">Tel\u00e9fono fijo \/ celular *<\/label>\r\n            <div class=\"phone-field\">\r\n              <span class=\"phone-prefix\">+51<\/span>\r\n              <input type=\"tel\" id=\"ln-telefono\" required>\r\n            <\/div>\r\n          <\/div>\r\n        <\/div>\r\n        <div class=\"checkbox-row\">\r\n          <input type=\"checkbox\" id=\"ln-menor-edad\">\r\n          <label for=\"ln-menor-edad\" style=\"font-weight:400;\">Soy menor de edad<\/label>\r\n        <\/div>\r\n      <\/fieldset>\r\n\r\n      <fieldset>\r\n        <legend>Identificaci\u00f3n del bien contratado<\/legend>\r\n        <div class=\"field-row single\">\r\n          <div class=\"field\">\r\n            <span class=\"radio-group\">\r\n              <span class=\"radio-option\"><input type=\"radio\" name=\"ln-bien-tipo\" id=\"ln-bien-producto\" value=\"Producto\" checked><label for=\"ln-bien-producto\">Producto<\/label><\/span>\r\n              <span class=\"radio-option\"><input type=\"radio\" name=\"ln-bien-tipo\" id=\"ln-bien-servicio\" value=\"Servicio\"><label for=\"ln-bien-servicio\">Servicio<\/label><\/span>\r\n            <\/span>\r\n          <\/div>\r\n        <\/div>\r\n        <div class=\"field-row\">\r\n          <div class=\"field\">\r\n            <label for=\"ln-monto\">Monto reclamado<\/label>\r\n            <div class=\"amount-field\">\r\n              <span class=\"amount-prefix\">S\/<\/span>\r\n              <input type=\"number\" id=\"ln-monto\" min=\"0\" step=\"0.01\">\r\n            <\/div>\r\n          <\/div>\r\n        <\/div>\r\n        <div class=\"field-row single\">\r\n          <div class=\"field\">\r\n            <label for=\"ln-descripcion-bien\">Descripci\u00f3n *<\/label>\r\n            <textarea id=\"ln-descripcion-bien\" required><\/textarea>\r\n          <\/div>\r\n        <\/div>\r\n      <\/fieldset>\r\n\r\n      <fieldset>\r\n        <legend>Detalle de reclamaci\u00f3n y pedido del consumidor<\/legend>\r\n        <div class=\"field-row\">\r\n          <div class=\"field\">\r\n            <label for=\"ln-fecha-pedido\">Fecha del pedido *<\/label>\r\n            <input type=\"date\" id=\"ln-fecha-pedido\" required>\r\n          <\/div>\r\n          <div class=\"field\">\r\n            <span class=\"radio-group\">\r\n              <span class=\"radio-option\"><input type=\"radio\" name=\"ln-tipo-registro\" id=\"ln-tipo-reclamo\" value=\"Reclamo\" checked><label for=\"ln-tipo-reclamo\">Reclamo<\/label><\/span>\r\n              <span class=\"radio-option\"><input type=\"radio\" name=\"ln-tipo-registro\" id=\"ln-tipo-queja\" value=\"Queja\"><label for=\"ln-tipo-queja\">Queja<\/label><\/span>\r\n            <\/span>\r\n          <\/div>\r\n        <\/div>\r\n        <div class=\"field-row single\">\r\n          <div class=\"field\">\r\n            <label for=\"ln-detalle\">Detalle *<\/label>\r\n            <textarea id=\"ln-detalle\" required><\/textarea>\r\n          <\/div>\r\n        <\/div>\r\n        <div class=\"field-row single\">\r\n          <div class=\"field\">\r\n            <label for=\"ln-info-pedido\">Informaci\u00f3n del pedido<\/label>\r\n            <textarea id=\"ln-info-pedido\" placeholder=\"N.\u00ba de pedido, canal de compra, u otro dato de referencia\"><\/textarea>\r\n          <\/div>\r\n        <\/div>\r\n      <\/fieldset>\r\n\r\n      <ul class=\"legal-notes\">\r\n        <li>La formulaci\u00f3n del reclamo no impide acudir a otras v\u00edas de soluci\u00f3n de controversias ni es requisito previo para interponer una denuncia ante el INDECOPI.<\/li>\r\n        <li>El reclamo ir\u00e1 destinado al proveedor.<\/li>\r\n        <li>El proveedor deber\u00e1 dar respuesta al reclamo en un plazo no mayor a quince (15) d\u00edas h\u00e1biles.<\/li>\r\n      <\/ul>\r\n\r\n      <button type=\"submit\" class=\"submit-btn\">Enviar<\/button>\r\n      <p class=\"form-status\" id=\"ln-form-status\"><\/p>\r\n    <\/form>\r\n  <\/div>\r\n<\/div>\r\n\r\n<script>\r\n(function(){\r\n  var scope = document.currentScript.previousElementSibling;\r\n  if (!scope || !scope.classList.contains('ln-claims-book')) {\r\n    scope = document.querySelector('.ln-claims-book');\r\n  }\r\n\r\n  var fechaRegistro = scope.querySelector('#ln-fecha-registro');\r\n  var today = new Date();\r\n  fechaRegistro.value = today.getDate() + '\/' + (today.getMonth() + 1) + '\/' + today.getFullYear();\r\n\r\n  var localMap = {\r\n    'Miraflores (La Mar)': { razonSocial: 'Civitano SAC' },\r\n    'Chacarilla': { razonSocial: 'Pescados Capitales SAC' },\r\n    'Puruchuco': { razonSocial: 'Pescados Capitales SAC' },\r\n    'La Rambla': { razonSocial: 'Pescados Capitales SAC' },\r\n    'Santa Anita': { razonSocial: 'Pescados Capitales SAC' },\r\n    'MegaPlaza': { razonSocial: 'Pescados Capitales SAC' }\r\n  };\r\n\r\n  var localSelect = scope.querySelector('#ln-local');\r\n  var razonSocialField = scope.querySelector('#ln-razon-social');\r\n\r\n  localSelect.addEventListener('change', function(){\r\n    var data = localMap[this.value];\r\n    razonSocialField.value = data ? data.razonSocial : '';\r\n  });\r\n\r\n  var form = scope.querySelector('#ln-claim-form');\r\n  var status = scope.querySelector('#ln-form-status');\r\n\r\n  form.addEventListener('submit', function(e){\r\n    e.preventDefault();\r\n\r\n    var required = form.querySelectorAll('[required]');\r\n    var missing = false;\r\n    required.forEach(function(field){\r\n      if (!field.value) { missing = true; }\r\n    });\r\n\r\n    if (missing) {\r\n      status.textContent = 'Por favor completa todos los campos obligatorios (*).';\r\n      status.className = 'form-status visible error';\r\n      return;\r\n    }\r\n\r\n    var lines = [\r\n      'LIBRO DE RECLAMACIONES \u00b7 LA NACIONAL',\r\n      '',\r\n      'Fecha de registro: ' + fechaRegistro.value,\r\n      'Local: ' + localSelect.value,\r\n      'Raz\u00f3n Social: ' + razonSocialField.value,\r\n      'RUC: ' + (scope.querySelector('#ln-ruc').value || 'Informaci\u00f3n pendiente'),\r\n      'Direcci\u00f3n: ' + (scope.querySelector('#ln-direccion-local').value || 'Informaci\u00f3n pendiente'),\r\n      '',\r\n      'Nombre completo: ' + scope.querySelector('#ln-nombre').value,\r\n      'Domicilio: ' + scope.querySelector('#ln-domicilio').value,\r\n      'Documento: ' + scope.querySelector('#ln-tipo-doc').value + ' ' + scope.querySelector('#ln-numero-doc').value,\r\n      'Email: ' + scope.querySelector('#ln-email').value,\r\n      'Tel\u00e9fono: +51 ' + scope.querySelector('#ln-telefono').value,\r\n      'Menor de edad: ' + (scope.querySelector('#ln-menor-edad').checked ? 'S\u00ed' : 'No'),\r\n      '',\r\n      'Tipo de bien: ' + form.querySelector('input[name=\"ln-bien-tipo\"]:checked').value,\r\n      'Monto reclamado: S\/ ' + (scope.querySelector('#ln-monto').value || '0'),\r\n      'Descripci\u00f3n: ' + scope.querySelector('#ln-descripcion-bien').value,\r\n      '',\r\n      'Fecha del pedido: ' + scope.querySelector('#ln-fecha-pedido').value,\r\n      'Tipo de registro: ' + form.querySelector('input[name=\"ln-tipo-registro\"]:checked').value,\r\n      'Detalle: ' + scope.querySelector('#ln-detalle').value,\r\n      'Informaci\u00f3n del pedido: ' + (scope.querySelector('#ln-info-pedido').value || '\u2014')\r\n    ];\r\n\r\n    var subject = 'Libro de Reclamaciones \u00b7 ' + localSelect.value + ' \u00b7 ' + fechaRegistro.value;\r\n    var body = lines.join('\\n');\r\n    var mailto = 'mailto:Arojas@civitano.pe?subject=' + encodeURIComponent(subject) + '&body=' + encodeURIComponent(body);\r\n\r\n    status.textContent = 'Abriendo tu cliente de correo para enviar el reclamo a Arojas@civitano.pe. 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